Found In

CET 16.0 Patch 1

CET 16.0 Minor

Summary

Users are experiencing "Unloadable Extension" or "Background Install Failure" errors when attempting to update their CET. 

This issue affects users who have Open Plan Systems installed.

Error Details

Error Banner:

Example of error message when clicking "Show Details" on the banner:

Steps to Reproduce

1. In CET, navigate to the Help menu > Check for Updates
2. Allow updates to run
3. Observe error

Solution

This issue has been corrected in CET 16.0 Minor Hotfix 1.

If you are encountering this specific update error, please select Cancel and re-check for updates from the error banner or restart CET to pull the latest updates from the server.