Found In

CET 16.0 Patch 1

CET 16.0 Minor

Summary

Users are experiencing "Unloadable Extension" or "Background Install Failure" errors when attempting to update their CET. 

This issue affects users who have Steelcase or the following Steelcase ancillary brands installed:

• West Elm Work
• Viccarbe
• Steelcase Internal
• Smith System
• SmartTools Development
• HALCON
• BluDot
• OrangeBox
• AMQ Solutions
• Coalesse
• Shell Steelcase

Error Details

Error Banner:

Example of error message when clicking "Show Details" on the banner:

Steps to Reproduce

1. In CET, navigate to the Help menu > Check for Updates
2. Allow updates to run
3. Observe error

Solution

A patch has been deployed from Steelcase to correct the issue. The Steelcase patch is version 16.2.51.4.

Please attempt to Cancel and re-check for updates from the error banner or navigate to the Help menu > Check for Updates to pull the latest information from the server.