CET Support offers free, personal support on all issues related to CET Designer. If you need help accomplishing a task, have a question about our software, want to report a program issue, or request a feature or idea, we are here to help you. There are three ways to contact us: chat, phone or email.
- For live chat, click the Support button in CET Designer:
- Your internet browser will open to the Support page of configura.com where you select the Chat Support option.
- Select your language; the software loads.
- The CET Support chat dialog opens and a support consultant will be available to help you.
- If you want to have them to see your screen and take control of your mouse, they can. You will then have to click the download and install an applet that the consultant sends:
During the installation of the software, you will need to go through a few steps where you click Yes / OK or unblock, to give the consultant access to your screen and mouse.
- Once you are finished, the support consultant will disconnect from your screen and you can close the chat window.
Call 1-877-238-0808 (toll free in the US and Canada). Hours of operation are Monday - Friday 8:00 a.m. – 8:00 p.m.
You can send your request to firstname.lastname@example.org, although contact through the Help pull-down is preferred.