CET Support offers free, personal support on all issues related to CET. If you need help accomplishing a task, have a question about our software, want to report a program issue, or request a feature, we are here to help you.

Use the Help drop-down menu in CET and choose Email drawing, to send in a drawing that is causing problems. If there is a feature you would like to suggest, go to the Help menu and choose Send feedback.

If you still need to contact us directly, there are three ways to contact us by: chat, phone, or email.
Or referring to this support page which includes other ways of support.

Live Chat with Support Staff

1. For live chat, click the Support button in CET:

   

2. Your internet browser will open to the Help Center's Contact Us section.
   

   

3. Enter your email address, select a product type, and language, then click Start chat.
4. The CET Support chat dialog opens, and a support consultant will be available to help you.
5. If you want to have them to see your screen and take control of your mouse, they can. You will then have to click the download and install an applet that the consultant sends:
   
   
   During the installation of the software, you will need to go through a few steps where you click Yes / OK or unblock to give the consultant access to your screen and mouse.
6. Once you are finished, the support consultant will disconnect from your screen and you can close the chat window.

Phone

Call 1-877-238-0808 (toll free in the US and Canada).

Hours of operation are Monday - Friday 8:00 a.m. – 8:00 p.m.

Email

You can send your request to cetsupport@configura.com, although contact through the Help pull-down is preferred.