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Why is my number of installs fewer than my number of users?
You might be looking at the Extension Installation graph, which is time-filtered by a dropdown — highlighted in the image below:
The total number of users who have installed your extension can be found in the top middle under “Total User Count.”
Note: If this number is different from the number found in Extension Statistics in MyConfigura, it’s because Analytics calculations only consider users with a valid CET license. If a user has your extension installed but their CET license is expired, then they’re not considered a valid user.
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Why is there no extension installation information prior to May?
We only started collecting this information recently. Hence some data may be missing, but the graphs will fill up over time!
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I’m still not seeing any crashes or extension installations even though I set the time frame to the last 3 months. Why?
It could be that you have selected an extension that doesn’t have any installations or crashes. You can check a different extension using the ⚙️ Preference button.
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My question isn’t listed here!
Email developer-support-jira@configura.com or create a ticket via our portal to get an answer, and to get your question & answer added to this page.
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