General 

1. Do the Extension Analytics and Product Analytics data include Configura employees?

No. All events generated by Configura employees have been excluded from the analytics query results. 

Dashboard

1. Why is my number of installs fewer than my number of users?
   You might be looking at the Extension Installation graph, which is time-filtered by a dropdown — highlighted in the image below:
    

   

   The total number of users who have installed your extension can be found in the top middle under “Total User Count.”

   Note: If this number is different from the number found in Extension Statistics in MyConfigura, it’s because Analytics calculations only consider users with a valid CET license. If a user has your extension installed but their CET license is expired, then they’re not considered a valid user.
   
    

2. Why is there no extension installation information prior to May 2024?
   Extension installation data has only been collected since May 2024. As a result, installation information is not available for earlier periods. The graphs will continue to populate with data as more information is collected over time. 
   
    

3. I’m still not seeing any crashes or extension installations even though I set the time frame to the last 3 months. Why?
   It could be that you have selected an extension that doesn’t have any installations or crashes. You can check a different extension using the ⚙️ Preference button.
    

Product 

1. Why do certain products not have the Option Distribution data? How can I make the data available?

The Option Distribution data is only available for products that have selectable options in CET. For products with CET Extension as a source , the Option Distribution data may not available if the extension uses a custom implementation that affects how option data is handled.

 If you would like to understand more on how to enable it, please connect your development team with fractals@configura.com.

Note: For extension developers, you can get more information from this developer support document (https://support.configura.com/hc/en-us/articles/24381683296151-Product-Analytics)

2. In the Option Distribution view, what is the difference between the Total Part Count and Total Drawings in the top section vs. summary section within the table?

• The top section shows the overall totals from your main query results.

• The table summary section shows totals only for the selected top-level feature.

Because they represent different scopes, the numbers may not match.

3. In the Option Distribution view, why don’t the part count breakdowns add up to the total part count shown in the summary section?

This usually happens when some part placements have incomplete or missing option data. The breakdown only includes counts tied to valid feature and option values. Therefore, any parts that lack complete option information will not appear in the breakdown—resulting in totals that do not match the summary

To ensure all counts appear correctly, the manufacturer may need to update how the product is developed in CET so that each part consistently outputs complete feature and option data into the BOM.

4. In the Option Distribution view, why don’t the drawing count breakdowns add up to the total drawings shown in the summary section?

The drawing count is included whenever at least one part count exists in that drawing. However, multiple part counts can come from the same drawing, so the breakdown may list the same drawing more than once across different categories. As a result, the breakdown totals may not match the total drawing count shown in the summary section.

5. Why does “No feature available” appear when I navigate to the Option Distribution view?

This message appears when no feature matches the main query filter. It typically occurs when the feature specified in the Feature Description field does not contain the option specified in the Option Description field.

6. Why does the Product Trendline sometimes show different monthly counts than the Product Analytics Main Query when using the same filters?

The Product Trendline and Product Analytics Main Query use different time zones when calculating results. The Product Trendline always uses UTC (Coordinated Universal Time) due to faster processing, while the Main Query uses the user's local time zone. Because of this, counts may differ slightly even when the same filters are applied. 

These differences are most noticeable when data is grouped by week or month, especially for drawings saved near the beginning or end of the selected query period. In such cases, results may fall into different weeks or months depending on the time zone used for the calculation.

My question isn’t listed here!
Email developer-support-jira@configura.com or create a ticket via our portal to get an answer, and to get your question & answer added to this page.