Found In

CET 16.5 Major

Summary

CET may close unexpectedly when attempting to open or load a Windows File Explorer dialog.

Error Details

No error message is displayed. CET closes abruptly and returns to the desktop.

Workarounds

If you are experiencing this issue, try the following steps to reduce the likelihood of the crash.

Open Windows File Explorer and:

• Turn Preview pane OFF (Alt + P)

• Turn Details pane OFF

In File Explorer "Folder Options":

• Open File Explorer to: “This PC” (not Quick Access)

• Uncheck Show recently used files and Show frequently used folders

• Click Clear to reset File Explorer history

   

Affected Actions and Alternative Workflows:

The following actions may trigger the issue. Where possible, alternative methods are listed below:

• Opening the file browser to save or load a drawing

  • As a workaround, uncheck “Use Windows Load/Save dialog” in CET’s Control Panel.

    

• Using the Import DWG dialog

  • As a workaround, drag and drop .dwg files directly into CET.

• Importing an image or PDF

  • As a workaround, drag and drop image or PDF files into CET.

• Printing reports

  • As a workaround, uncheck “Ask about file location.”

    

• Selecting a logotype for Print Reports

  • No workaround is currently available.

• Saving a rendered photo

  • After the render is complete, right-click the image and select Capture.
  • Paste the captured image into an application such as Microsoft Paint, then save it from there.

• Saving or loading Article View templates

  • No workaround is currently available.

     

Please contact Support if you are still experiencing this issue.