To help you navigate having your Extension reviewed, we’ve come up with a list of frequently asked
questions partners may have around the Extension Review. Have questions that are not
answered here? Please contact your Configura account manager or watch this Extension Review webinar recording.

Frequently Asked Questions (FAQ)

How do I submit my Extension for review?

To submit your Extension, locate your Extension under the Projects tab on MyConfigura. Once you’ve clicked on your Extension, shown below as the “New Norm” Extension, you will see a button to "Submit for Review.” Once you submit your Extension, this activity will be tracked under the Activity log on this page.

For more information, please refer to this help article: How to Submit your Extension for Review?

Where should I upload my Extension?

Before you click “Submit for Review” your Extension should be uploaded in the Official Active Version found in the Build Center.

How long will it take for my Extension to be reviewed?

It normally will take up to Ten business days, with rare exceptions due to holidays or capacity scheduling. Account manager will contact you if there will be a delay.

What if my Extensions fails, who can help walk me through what I need to change?

Please contact QA Support (qasupport@configura.com) to get help on understanding your Extension’s results.

Can I submit my Extension multiple times before my Extension is ready to be released?

No, the Extension Review is the final step before you release your Extension. The testing criteria can be found here. You can use this to prepare your Extension for review. If you submit your Extension and it fails, you will need to work through the Extension’s problem areas shown on the report card and resubmit the Extension for review.

Does my Extension have to go through extension review every time I update my Extension?

Currently, only new Extensions not listed on the Marketplace and extension that make available to other edition the first time will go through the Extension Review.

How do I know if my Extension passed or failed?

You can track the progress of your review in MyConfigura in the Project tab, under the specific Extension that was submitted. The "Progress bar" will reveal the current progress of your Extension shown below in the image. Extension owners will also receive an automated email notification when the Extension is submitted and when the results are ready.

Once my Extension has passed, how long do I have to publish my Extension to the Marketplace before it is blocked and needs to be resubmitted to the Extension Review?

Once your Extension has passed, you will have the permission to publish your Extension to the Marketplace at any time.

Will I receive a report card on how I scored?

Yes, you will receive a full report card on how your Extension was scored. With Green meaning passed, yellow meaning passed but with issues and red meaning failed. A Quality Assurance Analyst will also report the issues in your Jira software project.

What if I do not have a Jira software project set up and who can help me set one up?

We will ensure Jira project is created for your extension. Also ensure Extension owner(s) from Manufacturer has Jira admin access to the Jira project. Please contact Developer support to have assistance in setting up your Jira project. Please note, you will need to have a developer license or project access license prior to a Jira project being setup. Have questions about purchasing a developer license or project access license? Contact your Configura account manager.

What does "Passed with Issues" (yellow) mean?

The "Passed with Issues" (yellow) status means your Extension passed the review and can be published on the Marketplace, but there are areas of your Extension that should be improved to provide a better user experience.

I have questions around how this review works, whom do I go to?

Please contact your assigned Configura Account Manager.

What does it cost?

At this time, there is no fee associated with submitting your Extension for review.

Who will need to go through the Extension Review?

Beginning 15th March 2021, all new Extensions or new product available to CET edition that are to be added to the Marketplace will need to go through the Extension Review. This means only new Partners with new extensions and extensions that make available to other edition the first time will go through this review.

If I have an existing Extension on the Marketplace, will I have to go through the Extension Review?

Currently, only new Extensions that are to be added to the Marketplace and extension that make available to other edition the first time will need to go through the Extension Review. In the future, we will expand this process to include periodic reviews of already-published Extensions and the ability for users to submit tickets that may trigger a review. The process and timeline of reviewing already-published Extensions is still in development but will communicated later this year.

When should I submit my Extension for review?

Submitting your Extension for review means that you are ready for your Extension to go live on the Marketplace. We recommend submitting for review when your extension development is done and gone though testing by your QA. Also, you should fill in information such as Marketplace description, contact support information, logo for your extension. More info of what we check for Marketplace can be found in the “Marketplace” section in the report card.

What should be written in the Extension description?

When you are writing your extension description, we expect the users to be informed about what the extension does and what kind of products are in the extension. It will be good to include a brief introduction of your company, an overview of the extension and the products that is in the extension. As as example you can refer to the marketplace description for FIKA extension in this link.

Are there anything else that I should complete before I could publish my extension?

Most of the items that you need to do is included in the “Project status” in your extension. However, we would appreciate if the “Info for user” column in Marketplace options is also filled especially with support information for the extension. This information will be sent to the users when they got the license allocated and we believed this will enhance user experience.

Have additional questions?