CET is Running in Graphics Compatibility Mode



  • Cblanc

    helpful, but it doesn't tell me which mode to switch to

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  • Curtis


    If your computer meets the minimum requirements of CET Designer we recommend switching to Hybrid Mode (previously known as Hardware Mode).

    If you need further assistance, feel free to reach out to our support team!

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  • Cblanc

    My company recently purchased a new computer, a gaming pc, with more than enough capacity to handle CET. Because i'm working from home due to the pandemic, I remote into my pc using my laptop and I still get the graphics compatibility issue. As a result, i'm unable to use CET while i'm working from home and have to revert back to using AutoCAD.

    I've contacted CET tech support and it has not been resolved.

    Is it possible to get back to me a bit sooner this time? Any help would be appreciated!


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  • Curtis

    Sorry about the delay, we are working to receive these comment notifications faster!

    For the fastest response times, I'd recommend contacting our live support. I can see that you indeed reached to our support, and that we recommended to try a different remote solution, or to run CET Designer on a computer that you have physical access to. If a remote desktop solution does not work properly with CET Designer, this is our typical suggestion.

    Certain remote desktop solutions don't use the higher-powered graphics hardware. This means that even though the new computer may contain hardware exceeding the requirements, this hardware is not being used over your current remote connection.

    Configura doesn't endorse any remote software over another, but we use LogMeIn in order to remotely access computers for support and it allows the graphics hardware to function properly, so that could be an option if you must connect to the computer remotely.

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  • Nyounis
    I just installed CET Designer on my new laptop and keeps going into software mode.
    I did a clean restart and this message showed up -
    My laptop Specs
    LENOVO IdeaPad Slim 7 15IMH05
    Windows 10 Home
    Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
    NVIDIA GeForce GTX 1650
    Installed Physical Memory (RAM) 16.0 GB
    Please let me know what I can do to fix this.
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  • Yewsiing Choong

    Hi Nyounis,
    We have added a few common culprits of this issue in this article.
    Yours is probably coming from a docking station.
    If the suggested solutions in the article doesn't work for you, we recommend sending an email to CET Designer support (cetsupport@configura.com)

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