Welcome to Configura
We’ve created a collection of links and easy guides to help you get started with our software and community. Inside, you’ll find resources on topics such as building your internal team, setting up a MyConfigura account, and taking the first steps toward launching your Extension.
Think of this as your quick start guide. It’s designed to make you feel confident as you begin working with Configura.
The links below are also worth bookmarking, since you’ll come back to them at different stages of your project. They are an overview of where to go for help, whether you’re a user or a developer, you’ll find support options ready to guide you whenever questions come up.
User Support
User Support is available for anyone using Configura products like CET, Spec, Workspace, or our Libraries. The team helps you use the software, solve problems, and answer questions. You can get support through chat (24/5 with remote access if needed), by phone, or by email with replies usually within 16 hours. You can also connect with other users in the forums to ask questions and share solutions.
Contact Us – Configura Help Center
Developer Support
Developer Support is for people building or managing Extensions, Libraries, or other tools with Configura’s development software. (Note: You may not use Developer Support often, but it’s important to know about it. The team implementing and managing your technology will rely on it regularly.) The team helps with coding, fixing bugs, publishing updates, and improving your Extension. You can reach them through the Developer Support Portal or by email, with responses usually within 16 hours. You can also ask questions, report bugs, suggest new features, or join live office hours to get direct help. The Developer Academy also offers weekly Developer Office Hours, a great resource for asking questions and getting live guidance.
Resource Page
The Resources Page is your central place for helpful documents, downloads, and case studies. It supports different roles, whether you are a manufacturer, designer, or developer. Here you will find onboarding guides, role-specific handbooks, technical resources, case studies, and important agreements and policies—all in one place.
System Outages
The Configura status page provides real-time updates and a historical record of system performance across key services like MyConfigura, Catalogue Uploads, Help Center, CET Experience, GitLab, Sentry, and Analytics. We recommend subscribing to our system outage alerts to ensure you receive real-time notifications when services like MyConfigura or Analytics are impacted, helping you stay ahead of issues and keep your work running smoothly.
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