Our User Support team has transitioned to using Zendesk as a helpdesk tool. With this transition, the method of requesting a chat has been updated to align with our new system.

To request a chat, click on the Help widget located in the bottom right-hand corner on any Help Center page:

Here is how it will look:

Once selected, you will be immediately connected with our chatbot, Connie. Connie has a list of common inquiries that she can assist with resolving. Feel free to explore these options if they relate to your question or issue. Connie is still learning and growing so be sure to click or type in response to the prompts provided.

If you can't find the information you need, click "Talk to a human". A form will appear with the following questions:

Please note that the Product and Language fields are drop-down menus so be sure to select an option from what's available to help us route your chat to the correct agent. We review what is entered into the "chat reason" field when the chat enters the queue so providing a brief description of your question/issue can help us jump into troubleshooting right away. When the form is completed, click Send at the bottom and your request will be forwarded to the Support team!

We look forward to assisting you!