Sentry is a platform helping to catch background crash from software

What is a Background Crash?

https://support.configura.com/hc/en-us/articles/360054053313-Background-Error-Reporting

How to Resolve Issues in Sentry:

1. Check overall issues
   Basically, you need to filter the issue by events(frequency of events), users, it would be better to resolve the high-frequency issue and high users affected issue.

2. Check issue stack trace
   You can check the stack trace to see where exactly the crash happens in the code. Navigate to the location where it happens based on file name and position.
   e.g pos=2066, go to emacs and open the file, open up the command shell by M-x, then type in  goto-char, press the Enter key, and then enter 2066, it should bring your cursor to the position.

3. Read code and think when it will crash
   Sometimes it is quite obvious to know when the value is null and cause a crash, but sometimes you need to know where the value gets set and when.

4. Simulating/reproducing the issue
   You need to verify the issue by reproducing the issue, and you may need to collect more information from QA or User, if you know how they use the related feature/component, you will get more clues.

5. Transmit issue to Jira
   Once you verify the issue, you should transit the issue to JIRA as a ticket, usually, the integration is done, basically, it will carry all information to the Jira ticket, if not, please upload it the necessary files in Jira ticket.

Cannot Reproduce the Background Crash?

1. When you cannot reproduce the issue and its events count is only 1, it sometimes happens you can resolve it by using "Ignore until this occurs again"

2. Some crashes could be edge cases, e.g moving your mouse in extreme fast or place many products in a second

3. If you are still not able to reproduce it, click "Ignore untile this affect an additionals" more users

FAQ:

What if I cannot open the sentry page?
Try to turn on your VPN

What if I cannot log in or cannot find my organization?
Check with the Admin developer/Project owner, make sure you have developer permission on the MyConfigura page.

Why does the issue disappear sometimes?
Sentry will only keep 90 days for background crash, so it would be better you transit the issue over to the JIRA page once you verify it. You can check more details from the Sentry page: https://sentry.io/security/