CET Designer could sometimes run in a compatibility mode. This means that the program runs in a software mode that does not make use of the graphics card at all, only the processor.
Each time CET Designer is started, a test is performed which decides whether CET Designer can run in hardware mode or if software mode has to be used, which CET Designer then switches to automatically. The software mode will let you load drawings even if your computer do not fully meet the system recommendations, or if your graphics card has faulty drivers.
Working in software mode is not recommended because:
- performance is lower
- visibility is poorer
- textures are not available
- moving objects in the 3D view, or rotating the view, will make objects look pixelated and the view less responsive
It is possible to turn the software mode on or off manually from the Extension Manager or Control Panel, but please note that working in software mode is not recommended.
If you get a warning message about compatibility mode in CET Designer, please review our system recommendations to verify that your computer meets or exceeds them.
Some docking stations, mostly USB-3-based, may prevent CET from detecting your graphics card. This will cause the program to switch to Software Compatibility mode.
Typically the best solution is to avoid using the docking hardware for your displays. You can still use the dock for other types of connections such as USB, network, and audio.
You can try plugging the dock into other USB ports to see if there is a more compatible connection, for example Thunderbolt, but the most consistent solution is to plug the display directly into the computer.
If you have a non-docked display, making that the Main Display in windows Display Settings can also resolve this issue
Remote Desktop Connections
Certain remote desktop solutions don't use the higher-powered graphics hardware. This means that even though the new computer may contain hardware exceeding the requirements, this hardware is not being used over your current remote connection.
Configura doesn't endorse any remote software over another, but we use LogMeIn in order to remotely access computers for support and it allows the graphics hardware to function properly, so that could be an option if you must connect to the computer remotely.